OFFICIAL KAWAI TECHNICAL SUPPORT
Providing continuing support for Kawai owners and technicians in North America is a priority at Kawai. On these pages, you will find valuable information about our products, warranties, service department, parts availability and other service topics related to Kawai Acoustic and Digital Pianos. “Frequently Asked Questions” include information about piano care, the age of your piano, things to know about “used” Kawai pianos, and general operational tips on a variety of Kawai legacy products.
ACOUSTIC PIANO INFORMATION
DIGITAL PIANO INFORMATION
Click here to view the Kawai Acoustic Piano Serial Number History – a list of Kawai Acoustic Piano serial numbers that started each production year.
Here you will find a chart showing how various Kawai grand piano models compare in size from the 1960s to the present.
This section contains Kawai acoustic piano documents that will be valuable for experienced piano technicians. It includes information on piano parts, regulation and voicing. For service assistance or detailed service questions, visit the Contact Us page to reach our Technical Suppport Department.
This section contains information about our industry-leading 10 Year Full Warranty on Kawai acoustic pianos and our digital piano warranties which vary based on model. It also contains directions and guidelines for obtaining required Return Authorizations when a product must be returned for warranty service.