Product Support
kawaius.com › product-support › Product Information
Can I tell how old my Kawai acoustic piano is from its serial number?
Yes — all Kawai pianos have a serial number that corresponds to the approximate production year.
kawaius.com › product-support › Settings & Configuration
How do I enable Bluetooth on my CX102 or CX202 digital piano?
Press and hold the METRONOME and SOUND SELECT buttons simultaneously for five seconds to enable Bluetooth.
How can I save my preferred configuration as the default power-on setting for ANYTIME ATX4 or AURES AR2?
Use the PianoRemote app (v1.1.4 or later) to save your preferred settings to the instrument's memory via the User Data menu.
How can I set preferred piano tab settings to be recalled at startup on CA99, CA79, NV10S, or NV5S?
Configure your preferred settings, then access the Memory or Initialization menu and select Save as Startup.
Can I use my Kawai digital piano in another country?
Generally yes, but check your power adapter's voltage specifications and be aware that warranty coverage may vary by region.
How do I store adjusted settings to memory on my KDP75 or KDP120?
The KDP75/KDP120 don't support saving settings to the instrument's memory directly. Use the PianoRemote app to save User Sound presets instead.
Why do files saved to USB memory by my Kawai piano all show the same date and time?
Your piano's internal clock may need to be set. Access the System or Setup menu to adjust the date and time.
My Kawai piano turns itself off after a period of inactivity — what should I do?
This is the Auto Power Off feature. You can adjust or disable it in the settings menu. Check your manual for the exact steps.
kawaius.com › product-support › Recording & Audio
Recordings via USB audio on my Kawai piano are too quiet — what should I do?
Increase the piano's master volume, raise the input gain in your recording software, and ensure no limiting is applied.
How do I reset all settings on my Kawai digital or hybrid piano?
Access the System or Setup menu and look for Initialize, Reset, or Factory Reset. Note: this erases all saved settings and recordings.
Get in Touch
Submit a support request and our technical team will get back to you as soon as possible. Most requests are answered within one business day.
