Product Support
kawaius.com › product-support › Product Information
Can I tell how old my Kawai acoustic piano is from its serial number?
Yes — all Kawai pianos have a serial number that corresponds to the approximate production year.
kawaius.com › product-support › Settings & Configuration
How can I save my preferred configuration as the default power-on setting for ANYTIME ATX4 or AURES AR2?
Use the PianoRemote app (v1.1.4 or later) to save your preferred settings to the instrument's memory via the User Data menu.
Can I use my Kawai digital piano in another country?
Generally yes, but check your power adapter's voltage specifications and be aware that warranty coverage may vary by region.
How can I set preferred piano tab settings to be recalled at startup on CA99, CA79, NV10S, or NV5S?
Configure your preferred settings, then access the Memory or Initialization menu and select Save as Startup.
How do I enable Bluetooth on my CX102 or CX202 digital piano?
Press and hold the METRONOME and SOUND SELECT buttons simultaneously for five seconds to enable Bluetooth.
How do I store adjusted settings to memory on my KDP75 or KDP120?
The KDP75/KDP120 don't support saving settings to the instrument's memory directly. Use the PianoRemote app to save User Sound presets instead.
What are Kawai's discontinued digital piano models (Legacy Products)?
Kawai Legacy Products are discontinued models reclassified for their historical significance. They include CS, CN, CA, ES, CP, KDP, and MP series models from 1990 to the present.
What are Kawai's discontinued acoustic and hybrid piano models?
Discontinued Kawai acoustic and hybrid models include the RX grand series, K-2/K-3/K-5/K-6/K-8 uprights, UST-9, K300-ATX2, and K200-ATX2.
kawaius.com › product-support › Piano Care & Maintenance
What is the detailed care guide for my Kawai piano?
Use a soft duster for cleaning, avoid furniture polishes, tune 2–4 times per year, and have a Registered Piano Technician (RPT) perform regulation and voicing.
kawaius.com › product-support › Buying Guide
Can I buy a used Kawai piano?
Yes, but have it inspected by a qualified piano technician before purchase. Used pianos do not carry the Kawai 10-year warranty, which only covers new pianos from authorized dealers.
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