Technical Services Division
kawaius.com › technical-services-division › Warranty & Defects
How can I contact Kawai's Technical Support Division (TSD)?
Contact TSD by email at [email protected], by phone at (310) 631-1771 ext. 6867, or visit at 2055 E. University Drive, Rancho Dominguez, CA 90220.
kawaius.com › technical-services-division › Spare Parts & Orders
How can I buy spare parts and accessories for my piano?
Accessories are available from authorised dealers. Spare parts require a qualified technician.
kawaius.com › technical-services-division › Service Manuals & Downloads
What downloads are available for other Kawai legacy digital instruments (XD-5, Z1000, GB, DRP, R50)?
Factory reset SYSEX files, sound banks, style libraries, OS updates, and help materials are available for XD-5, Z1000, GB series, DRP-10, ACR-20, R50, and R50E.
kawaius.com › technical-services-division › Legacy Products & Synthesizers
How do I upgrade ROM or reset my Kawai keyboard? (Models A through K)
ROM update versions and reset procedures for Kawai legacy keyboards from ACR-20 through KSP30. Includes GB4, K1, K3, K4, K5, K5000, K11, and others.
kawaius.com › technical-services-division › Diagnose a Problem
The speakers on my ES920/ES520 digital piano have stopped producing sound — what should I do?
Check volume and mute settings first. If no output through any connection, contact a Kawai service centre.
How do I upgrade ROM or reset my Kawai keyboard? (Models M through Z)
ROM update versions and reset procedures for Kawai legacy keyboards from M8000 through Z1000, including MK10, MR series, MS, P260/P360, PH, PV, Q series, R50e, R100, WK, X, XD5, XS1, and Z1000.
How do I create a multi patch and sequence using my Kawai K-4 synthesizer?
Configure system MIDI settings, create a Multi patch with each section on a unique MIDI channel, then connect to your sequencer. Step-by-step instructions are provided.
I think there might be something wrong with my piano — what should I do?
Start with the Kawai FAQ, then contact your authorized dealer, then your local Kawai subsidiary if needed.
How do I create a multi patch and sequence using my Kawai K-1 synthesizer?
Configure system MIDI settings, set each section to a unique MIDI channel in a Multi patch, then connect to your sequencer. Step-by-step instructions are provided.
Where can I get information about Kawai bass guitars?
Kawai bass guitars were sold in the US from 1985–2000. Models included the FIIB Series, RB865A, RB65A, and KRB Series. Contact Kawai America for additional information.
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Submit a support request and our technical team will get back to you as soon as possible. Most requests are answered within one business day.