Coverage by Series
CN, CA, DG & NV Series — Digital & Hybrid Pianos
Covers the CN, CA, DG, and NV series — Kawai's flagship digital and hybrid piano instruments.
What's Covered
- Manufacturing defects in materials and workmanship
- Electronic components and circuit boards
- Action and key mechanism components
- Speaker and amplification systems
- Cabinet and structural components
- Power supply components
What's Not Covered
- Damage from accident, negligence, misuse, or improper installation
- Shipping damage (claims must be filed with the carrier)
- Repair or attempted repair by unauthorized parties
- Units with altered, defaced, or removed serial numbers
- Normal wear and tear or periodic maintenance
- Deterioration from perspiration, corrosion, extreme temperature, or humidity
- Power line surge, lightning damage, or acts of God
- RFI/EMI interference from improper grounding or uncertified equipment
Coverage Duration
5-Year Limited Warranty — parts and labor from original purchase date.
Kawai will first attempt to perform service at the location of the instrument.
What's Covered
What's Not Covered
Service & Claims
Warranty service is performed exclusively through Kawai's Authorized Service Provider network. To initiate a warranty claim, contact your nearest authorized dealer or reach Kawai America Corporation directly.
Kawai America Corporation
Technical Services Division
Phone: 1-800-421-2177
Address: 2055 East University Drive, Rancho Dominguez, CA 90220
Do not return any product to the above address without a written Return Authorization issued in advance by Kawai.
Register Your Instrument
Activate your warranty by registering your instrument. Registration confirms your purchase date and unlocks exclusive owner benefits including free learning platform access.
Registration takes less than two minutes and ensures your coverage is on file if you ever need to make a claim.
Register Now →This warranty applies to the original owner only and is not transferable. It covers instruments purchased through authorized Kawai dealers in the United States and Canada and used exclusively in those territories. For questions about your instrument, visit our piano catalog or find an authorized dealer.