Support Center | Kawai Pianos

Skip to main content

KAWAI

PressL

Register Your Piano

Crafting exceptional pianos for over 95 years. Experience the harmony of traditional Japanese craftsmanship and innovative technology.

Stay Connected

Join our community for piano insights, artist stories, and exclusive events.

Pianos

Digital Pianos
Hybrid Pianos
Upright Pianos
Grand Pianos
Shigeru Kawai
Accessories

Explore

New Arrivals and Promotions
Find a Dealer
Our Products
Technical Services
News
Artists

Resources

Warranty
Careers
Serial Number Lookup

Showrooms

Denver
St. Louis
Houston
Dallas

© 2026 Kawai America Corporation. All rights reserved.·Privacy Policy·Terms of Service·Return Policy

Support Center | Kawai Pianos

Support Center

Product Support

How-to guides, settings, connectivity, app setup, and product information for your Kawai instrument.

Technical Services Division

Need a repair, spare parts, or warranty service? Our Technical Support Division team is here to help.

Order Support

Questions about an order, shipping, or start a refund here.

Popular Questions

How can I contact Kawai's Technical Support Division (TSD)?
How can I buy spare parts and accessories for my piano?
I think there might be something wrong with my piano — what should I do?
Can I tell how old my Kawai acoustic piano is from its serial number?
What downloads are available for other Kawai legacy digital instruments (XD-5, Z1000, GB, DRP, R50)?
The speakers on my ES920/ES520 digital piano have stopped producing sound — what should I do?
Can I use my Kawai digital piano in another country?
How do I enable Bluetooth on my CX102 or CX202 digital piano?
How can I set preferred piano tab settings to be recalled at startup on CA99, CA79, NV10S, or NV5S?
How can I save my preferred configuration as the default power-on setting for ANYTIME ATX4 or AURES AR2?