Support Center | Kawai Pianos

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Support Center | Kawai Pianos

Support Center

Product Support

How-to guides, settings, connectivity, app setup, and product information for your Kawai instrument.

Technical Services Division

Need a repair, spare parts, or warranty service? Our Technical Support Division team is here to help.

Order Support

Questions about an order, shipping, or start a refund here.

Popular Questions

How do I upgrade ROM or reset my Kawai keyboard? (Models A through K)
How can I contact Kawai's Technical Support Division (TSD)?
What downloads are available for other Kawai legacy digital instruments (XD-5, Z1000, GB, DRP, R50)?
How can I buy spare parts and accessories for my piano?
Can I tell how old my Kawai acoustic piano is from its serial number?
The speakers on my ES920/ES520 digital piano have stopped producing sound — what should I do?
How do I upgrade ROM or reset my Kawai keyboard? (Models M through Z)
How do I create a multi patch and sequence using my Kawai K-4 synthesizer?
Can I use my Kawai digital piano in another country?
Where can I get information about Kawai bass guitars?